The Program

Courses Included in the Program

Impact and Results

Estimated Program Completion: 16.5 hours

Leveraging the industry-leading Sales Game Changer System™, Service Game Changer System™, and our three decades of experience training tens of thousands of sales and service professionals, these six comprehensive courses provide the complete sales and customer service training program needed for any new or seasoned professional to achieve record-breaking sales performance and deliver a world-class customer experience every time.

These game-changing courses cover every step in the sales process from prospecting and needs assessment to solution presentation, objection handling, "closing", renewal, and much, much more. These courses also cover all stages and customer touch points in the service process and reveal expert principles and elite skills to Turn Complaints into Compliments™ no matter how challenging the situation. By successfully completing these courses, you WILL be the person people love to do business with!

  • Why sales is service and service is sales.

  • 7 Skills to a Successful Sale™: Master all stages of your sales cycle.

  • 5 Skills of Successful Service™: Master all stages of your service process.

  • 3 Principles of Sales™ + 3 Principles of Service™: Leading and influencing the customer journey with a fresh customer-centric approach.

  • How to become a master listener that knows exactly how to appeal to prospects and delight customers.

  • Intuitive techniques to identify and resolve someone’s reason for not buying or renewing.

  • 5 Magical Phrases™ that give you certainty of the customer’s needs, wants, timeframe, and ability to buy.

  • Agreeably dealing with disagreeable people.

  • Personalized interaction with expert sales and customer service coaches to ensure immediate comprehension and successful application.

  • And a whole lot more…!

Achieve Industry-Recognized Certification

Game-Changing Professional Sales Training™ and Game-Changing Customer Service Training™ rewards you with four certifications:

  1. Expertise in Sales Principles
  2. Expert Sales Skills
  3. Expertise in Customer Service Skills
  4. Expert Customer Care

These certifications authenticate your new skills and validate your ability to succeed in any industry, sales type, service situation, and product or service offering.

FAQ

  • How do I get started after purchasing the training program?

    After completing your purchase you will receive a welcome email with a link and instructions to log in to Game Face Academy and immediately access your training program.

  • Once registered, how long will I have access to the training program?

    You will have access to the training program for 1 year from the date of purchase.

  • What if I want to access the training program beyond 12 months?

    Just prior to or upon course expiration, email [email protected] with your name and the requested course title or titles to be renewed and a link will be sent to complete the renewal.

  • After completing certification courses, how do I access and print my certificates?

    Once you achieve 100% completion of a certification course you can click a "Get your certificate" button within the course to view and download a PDF of your personalized certificate. In addition, you can view and download your certificates from within your account settings by clicking on your name on the top right and then My Account > Certificates > View.

  • What if I want to get access to the Game-Changing Professional Sales Training program and/or the Game-Changing Customer Service Training program for my team?

    Please contact your Game Face representative or request more information by completing the form found here.

  • Does Game Face Academy have other training programs other than Sales and Customer Service?

    Yes. In addition to the industry's top professional sales training and customer service training, the Game Face Academy offers the leading sales management training.

  • What if I have additional questions regarding my investment in Professional Sales Training + Customer Service Training?

    Please email [email protected].