Courses Included in the Program
Course #1 asks and answers the foundational question, "What is service?" This course provides a powerful framework for understanding the nature of service and its critical function in any business or organization.
How do you consistently exceed customer expectations? That is the focus of this Certification course. Upon successful completion of this course each learner will receive a certificate validating their expertise in customer service skills.
Course #3 outlines how to turn complaints into compliments through Game Face’s powerfully effective LEAAD Rule for Service™. Upon successful completion each service professional will receive a certificate validating their expertise.
Estimated Program Completion: 6.75 hours
Leveraging the industry-leading Service Game Changer System™ and our three decades of experience training tens of thousands of customer service professionals, these three comprehensive courses provide the complete customer service training program needed for any new or seasoned professional to deliver a world-class customer experience every time.
These game-changing courses cover all stages and customer touch points in the service process and reveal expert principles and elite skills to Turn Complaints into Compliments™ no matter how challenging the situation.
Personalized guidance from expert customer service coaches to ensure immediate and successful customer engagement.
3 Principles of Service™: Influencing buyers in the most customer-friendly ways.
5 Skills of Successful Service™: Master all stages of your service process.
Turning Complaints into Compliments™.
Listening secrets that pinpoint and resolve a customer’s true concern.
5 Magical Phrases™ to assess and tailor your solution most effectively.
Simpler ways to ask for referrals that produce more customers for your company.
Ensuring repeat business year after year.
And a whole lot more…!
Game-Changing Customer Service Training™ rewards you with two certifications:
These certifications authenticate your new skills and validate your ability to deliver expert customer service in any industry, customer type, and product or service offering.
After completing your purchase you will receive a welcome email with a link and instructions to log in to Game Face Academy and immediately access your training program.
You will have access to the training program for 1 year from the date of purchase.
Just prior to or upon course expiration, email [email protected] with your name and the requested course title or titles to be renewed and a link will be sent to complete the renewal.
Once you achieve 100% completion of a certification course you can click a "Get your certificate" button within the course to view and download a PDF of your personalized certificate. In addition, you can view and download your certificates from within your account settings by clicking on your name on the top right and then My Account > Certificates > View.
Please contact your Game Face representative or request more information by completing the form found here.
Yes. In addition to the industry's top customer service training, the Game Face Academy also offers the #1 rated professional sales training and the leading sales management training.
Please email [email protected].
